Delivery & Return Policyς
You reserve the right to cancel the whole or part of the order of items in stock without being charged, at any time before dispatch of the goods. If you have already proceeded with payment to our bank account, you will need to email us the order number as well as the bank account to which you want us to debit your refund andof which you are the primary holder. If your order has been dispatched you will only be charged shipping costs and return expenses.
You reserve the right to return the whole or part of your order that concerns items in stock, without specifying a reason within fourteen (14) days from the day of delivery. In this case you will only be charged return expenses and goods must be returned within fourteen (14) days from withdrawal of your Contract, accompanied by the proof of purchase. The goods must be delivered unused, without defects and in their original packaging otherwise our company will not be able to accept the withdrawal of your order.
When returning goods and depending on the method of payment on one hand and the method of return of the goods on the other, your refund will be made within fourteen days (14) from the day of receipt and after inspecting the goods.
You reserve the right to replace a product without incurring any further expenses, when we have sent the wrong item and in the event that the product is defective. You must notify us within four (4) days via email, so that we can rectify the problem. In all of the above cases, the customer must return the goods within fourteen days (14), accompanied by the respective proof of purchase, unused, without defects and in their original packaging otherwise our company will not be able to accept the replacement of your order.
Custom-made product orders, for instance carpets with special dimensions or colours or patterns, cannot be cancelled after order confirmation and the goods cannot be replaced by other products having equal, lower or higher value.
You reserve the right to return any ready-for-delivery products that you bought and to ask for their replacement if the dimension or colour of the carpet does not suit you. In this case you must return the goods within four (4) days from delivery and at your own expense. You must return the goods along with the respective proof of purchase, unused, without defects and in their original packaging. We will proceed with replacement after receiving and inspecting the goods. There will be no refund of shipping fees incurred in the original order. Custom-made products having special dimensions or colour (e.g. carpeting, leather carpets etc.) cannot be returned or replaced by other products of equal, lower or higher value.
Should you choose to return goods bought on «carpets.gr» using a carrier of your choice and without notifying us in advance, we cannot provide you any guarantee for safe transportation and the date of delivey of the returned items.
Civil law applies to cases of actual defects or discrepancies to the agreed product characteristics/specification. Product specifications will have to be mutually agreed upon/certified in writing.
«carpets.gr» is not responsible for discrepancies in the colours of the products depicted on your monitor.
For your own convenience, upon delivery, it is advisable to inspect the goods and the packaging of your order for visible damages.