Όροι χρήσης δικτυακού τόπου carpets.gr

GENERAL TERMS AND CONDITIONS

«carpets.gr» is the online store exclusively responsible for sale of the products of the company trading under the name “Tapicap Carpets Ltd.” (Hereinafter, for the sake of brevity, referred to as «carpets.gr»), with registered offices in Tavros, Attica (Tax Reg. No.: EL 999375340).

Before entering our e-shop or browsing our website, make sure you are familiar and agree with the following terms and conditions that apply specifically to the use of our e-shop «carpets.gr».

Make sure you agree to the following terms and conditions, since your use and navigation of our website www.carpet.gr implies explicit and unconditional consent and agreement with them. If you disagree with these terms and conditions or any part of these terms and conditions, refrain from using this website or proceeding with any transactions through the e-shop.

It is a daily aim for carpet.gr to provide our customers the best possible services. By building this e-shop we mark the beginning of a new era of communication between our company and our clients. This e-shop is aimed at internet users who wish to stay up to date with the products offered by our company, as well as to purchase products online, bearing in mind that orders are always subject to availability.

The terms and conditions are in accordance with the European and Greek legislation, while the users acknowledge that the company reserves the right to amend or update the terms and conditions of this e-shop, so long as these don’t concern legally binding commitments. «carpets.gr» is under the obligation to notify users of any amendments or any other changes via this website or via e-mail, for registered users of this e-shop. Changes to terms and conditions do not apply to orders which are already in progress. «carpets.gr» reserves the right to update this website, to add, amend and suspend or discontinue any features, content or information included in it without notice.

Users of this website acknowledge that they have read the terms and conditions, agree with and accept to comply with them.

 

ORDERS AND CONSUMER PROTECTION

All transactions made through «carpets.gr» are governed by Greek Law pertaining to Consumer Protection (Law 2251/1994), which regulates matters related to distance selling.

Valid orders through this e-shop can be made by capable adults in accordance with the article of the Greek Civil Code, (you must be at least 18 years of age and is not subject to guardianship for instances of incapacity for the conclusion of a sales contract). Orders can be placed by representatives of legal persons while the company reserves the right to claim compensation from the guardian or supervisor for any orders that have been placed by persons with no legal capacity.

Upon completion of your order, we will send you email to your designated address, so as to confirm your order.

You must review the order confirmation and duly notify «carpets.gr» of any errors within 24 hours; otherwise we will proceed with processing the details provided in the email confirmation of your order.

For special orders, you will need to complete the purchase via debit or credit card or by direct deposit/transfer to the company’s bank account.

All orders placed via «carpets.gr» require payment and under all circumstances all purchases entail your explicit and unconditional consent and agreement with this Contract.

 

PROTECTION OF PERSONAL DATA

In order to proceed with any transaction through «carpets.gr» and place orders, you will be required to provide us with some personal details. When placing an order, we will ask for your full name, shipping address, phone number, email address and your company’s tax details (Name, business, Tax registration number, Tax office) if an invoice is required.

Our company uses your personal information for the sole purpose of processing your order and your general customer care, in accordance with Article 7A par.1 (b) of Law 2472/1997. Wewill not be disclose, distributeor sell  information about you to third parties, unless required or permitted to do so by law (in line with the confidentiality Law 2225/1994) or in the case of obligations resulting from the national implementation of Directive 24/2006.

«carpets.gr» reserves the right to use your email address only for our communications and to forward customer satisfaction questionnaires and/or news bulletins.

In case you choose to perform your transactions with a debit or credit card, «carpets.gr» does not process or store data of debit or credit cards. The transaction is processed via the bank’s digital space.

 

TIME AND COST OF SHIPPING

Our products can be delivered throughout Greece and the European Union.

Your order will be processed and delivered within seven (7) working days for items in stock and deliveries in the area of Attica (Greece) and nine (9) days for the rest of Greece, counting from the day of order confirmation from your end and when payment has been made to our bank account, (PLEASE NOTE, regarding remote areas, you may need to collect your delivery from the nearest courier service or transportation company in your area). For products that are not available, in the case of non confirmation of your order or for custom-made product orders (e.g. Leather carpets with special dimension, carpeting etc.) you will be notified of the time of delivery before completion of your order.

Deliveries of products in stock to the European Union countries will be effected within 15 working days. (PLEASE NOTE, regarding remote areas, you may need to collect your delivery from the nearest courier service or transportation company in your area). «carpets.gr» will make every effort to expedite orders but any dates quoted for delivery of the goods should be considered approximate only and «carpets.gr» is not liable for any delay in delivery of the goods, whatever the reason.

Ownership of the goods will be transferred to the buyer upon fullpayment and the risk passes to the buyer upon delivery to the carrier.

Delivery charges in Greece are free. Should you wish to receive goods in less than 7 working days, you may place your order online and collect your goods from the company’s storeroom at 24 PONTOU Str, Tavros, Monday-Friday, 09:00-17:00.

 

METHODS OF PAYMENT

a) Payment on delivery

You can pay your order on delivery at an extra charge of €2.36 (incl. VAT) per receipt/invoice. Payment on delivery is not possible for orders out of Greece and for custom-made products (e.g. special dimensions, colours, leather carpets, carpeting etc.)

In accordance with the existing tax provisions, since 01.01.2014, for receipts over €500 and invoices over €500, ONLY payment with the following methods can be accepted:

  • Direct deposit/transfer to the company’s bank account.
  • By credit or debit card.

Payment on delivery cannot be accepted for custom-made products (e.g. special dimensions, colours, leather carpets, carpeting etc.)

b)Bank transfer

You can make your payment via bank account. Prepay your order to one of the following bank accounts at the National Bank of Greece, ALPHA Bank, Piraeus Bank.

 

 

BANK SWIFT/BIC IBAN
NBG ETHNGRAA GR21 0110 1710 0000 1714 7060 051
ALPHA BANK CRBAGRAA GR52 0140 1400 1400 0232 0003 572
PIRAEUS BANK PIRBGRAA GR89 0172 0870 0050 8706 0653 042
EUROBANK ERBKGRAA GR87 0260 0670 0002 1020 0782 753

 

This payment method also requires you to send us a copy of the Bank of Receipt of Payment for any ordered products to orders@carpets.gr or via fax on +30 210 2849009. On confirmation of remittance, the order will then be shipped out to you.

All the products on our website include 24% VAT.

For orders returned you will incur shipping charges and return expenses. That is, the cost of shipping out to you and the return delivery to us. Special orders which have been dispatched and not collected or which have been returned will be charged in full including shipping and return expenses.

c)Credit or Debit card payment

You may use your credit or debit card for your online purchases. Your transaction will be processed in a secure site a Piraeus Bank. «carpets.gr» does not store or process and does not keep a database of credit or debit card details. Online payments are effected through a secure site of Piraeus Bank.

 

TRANSACTION SECURITY

«carpets.gr» will not be liable for any direct or indirect loss or damage suffered by the users/members of the website, which is caused by third party criminal activities (e.g. data interception,database or password decryption), by distribution of viruses or other technologically harmful material (e.g. worms, Trojan horses) that may infect your computer equipment , computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, and by problems that may arise during regular use of your computer (e.g. data loss)

«carpets.gr» will make every effort to ensure the smooth operation of the website. Nevertheless, under no circumstances will we be liable if this website or its services are unavailable at any time or for any period. We cannot guaranty that the pages, services, choices and content will not contain any errors and that the errors will always be rectified. In addition, we cannot be held liable for loss of profit or business interruption caused by inability to access this website.

The user/member understands and accepts that «carpets.gr» reserves the right to suspend access to its services and to restrict availability of its content to users/members who are considered to have breached the terms and conditions.

 

INTELLECTUAL PROPERTY

Copying, redistribution, transfer, processing, re-sale, setting up a business or misleading the public with regard to the legal provider of the content of this website is strictly prohibited. Reproduction, republication, uploading, announcements and any other form of communicating/exploiting the content of the website for commercial or other purposes can only be granted with «carpets.gr» written consent or whoever else holds the intellectual property rights.

 

WITHDRAWAL – RETURNS – PRODUCT REPLACEMENT

You reserve the right to cancel the whole or part of the order of items in stock without being charged, at any time before dispatch of the goods. If you have already proceeded with payment to our bank account, you will need to email us the order number as well as the bank account to which you want us to debit your refund andof which you are the primary holder. If your order has been dispatched you will only be charged shipping costs and return expenses.

You reserve the right to return the whole or part of your order that concerns items in stock, without specifying a reason within fourteen (14) days from the day of delivery. In this case you will only be charged return expenses and goods must be returned within fourteen (14) days from withdrawal of your Contract, accompanied by the proof of purchase. The goods must be delivered unused, without defects and in their original packaging otherwise our company will not be able to accept the withdrawal of your order.

When returning goods and depending on the method of payment on one hand and the method of return of the goods on the other, your refund will be made within fourteen days (14) from the day of receipt and after inspecting the goods.

You reserve the right to replace a product without incurring any further expenses, when we have sent the wrong item and in the event that the product is defective. You must notify us within four (4) days via email, so that we can rectify the problem. In all of the above cases, the customer must return the goods within fourteen days (14), accompanied by the respective proof of purchase, unused, without defects and in their original packaging otherwise our company will not be able to accept the replacement of your order.

Custom-made product orders, for instance carpets with special dimensions or colours or patterns, cannot be cancelled after order confirmation and the goods cannot be replaced by other products having equal, lower or higher value.

You reserve the right to return any ready-for-delivery products that you bought and to ask for their replacement if the dimension or colour of the carpet does not suit you. In this case you must return the goods within four (4) days from delivery and at your own expense. You must return the goods along with the respective proof of purchase, unused, without defects and in their original packaging. We will proceed with replacement after receiving and inspecting the goods. There will be no refund of shipping fees incurred in the original order. Custom-made products having special dimensions or colour (e.g. carpeting, leather carpets etc.) cannot be returned or replaced by other products of equal, lower or higher value.

Should you choose to return goods bought on «carpets.gr» using a carrier of your choice and without notifying us in advance, we cannot provide you any guarantee for safe transportation and the date of delivey of the returned items.

Civil law applies to cases of actual defects or discrepancies to the agreed product characteristics/specification. Product specifications will have to be mutually agreed upon/certified in writing.

«carpets.gr» is not responsible for discrepancies in the colours of the products depicted on your monitor.

For your own convenience, upon delivery, it is advisable to inspect the goods and the packaging of your order for visible damages.

 

FORCE MAJEURE

«carpets.gr» will not be held accountable for not carrying out its obligations, if the failure to do so is not the company’s fault or if it is due to any cause beyond reasonable control. In the aforementioned cases, order processing and/or delivery time may be extended. In the event of any unexpected issues which limit or affect delivery and which in turn are caused by obstacles beyond the company’s control or for which the company cannot be held responsible, if the period of delay is longer than two (2) months, either party is entitled to terminate this Contract, without a penalty.

 

GOVERNING LAW – COURT JURISDICTION

In the event of legal differences between parties, Greek law will apply to our Privacy Policy and these Terms and Conditions and the parties agree to the exclusive jurisdiction of the Greek courts. If differences arise relating to the interpretation, execution or implementation of the Contract, both parties will seek a scheme of arrangement out of court, in keeping with the principles of good faith and commercial practices.

 

FINAL TERMS AND CONDITIONS

All the aforementioned terms and conditions are considered relevant. Failure of implementation of any part of the provisions or failure to exercise any relevant rights will not be considered as a waiver of the right to pursue the implementation of these or other provisions or a waiver of this or any other right.

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