GENERAL TERMS
The website www.carpets.gr includes the electronic shop (e-shop) of the company named «Tapicap Carpets Ltd” based in Tavros Attica (TIN 999375340, Tax EAST ATHENS) hereinafter «carpets.gr» and covers only each sale products «Tapicap Carpets Ltd. ‘through our online store page www.carpets.gr
Before you enter the online store and browse our website, we invite you to consult the following terms and conditions which apply specifically to the use of this online store «carpets.gr»
Make sure you agree to the following terms and conditions as the re-use and navigate you on this website www.carpets.gr implies explicit and unconditional consent and agreement with them. If someone does not agree with these terms must refrain from the use of the shop and every transaction through it.
«carpets.gr» paid daily endeavors to possible substantial customer Service Company. With the creation of this e-shop signaled the beginning of a form of advanced communication company with our customers. The e-shop created addressed to all internet users who want immediate notification to the products offered by our company combined with the ability to purchase through the e-shop, then remotely online order, subject always to Without prejudice to the competence of company stocks.
These terms are entirely compatible with the current European and Greek law while users recognize the right of the company to alter provisions of these terms to the extent not related legally binding obligations. The «carpets.gr» undertakes to inform users of any changes and any changes either through this website or via email to registered users of this online store. It is clarified that the change does not take orders terms which you have already done. The «carpets.gr» reserves the right to modify the website to add, modify, or remove any material and / or information contained on this without any warning.
The user of the site acknowledges that he read these terms agree with them and undertakes compliance.
ORDER GOODS & CONSUMER PROTECTION
Making order through the e-shop, constitute a contract of sale remotely adjustable from the legislative framework of Law 2251/1994, as amended.
Ability to place a valid order through the e-shop, you have if you are legally competent in compliance with the articles of the Greek Civil Code (if you are over eighteen years old and you are not in guardianship for the award of the contract of sale). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.
After submitting your order, we will contact you via e-mail, from you to the indicated e-mail address to confirm your order.
It is your responsibility to check your order confirmation and update immediately «carpets.gr», and no later than 24 hours from the time of receiving your order confirmation for any error, otherwise the information stated on the confirmation e-mail will applied in the given order.
For bulky, overweight or special-order products you will need to pay by credit / debit card or by deposit in the company’s bank account.
All orders executed through the «carpets.gr» website have an obligation to pay. In any case, the realization of an order placed by you implies full and unconditional acceptance of this Agreement.
PRIVACY POLICY
In addition to our company’s internal information systems, this website has been designed to comply with the following laws / regulations regarding the protection of users’ personal data:
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation (GDPR) 2018
Placing an order
In order to carry out any transaction through the online store «carpets.gr» and place an order, we will request to let us know some of your personal data. More specifically when you place an order, we will ask you:
- Your full name
- the address to which the products will be sent
- tax company information (Name, Activity Tax Registration Office) in which you might want to issue an invoice
- a telephone number
- An email address.
In case of shipment to another address, we keep shipping details, of delivery address and contact person. We keep the above data for at least 15 years for tax purposes.
These data are processed by the company in compliance with the implementation of article 7A par.1 (b) Law. 2472/1997, in order to implement the order given by the customer and in no way will be revealed, disclosed or sold to third parties, except If you move the procedure established by the legislation to remove the secrecy (Law 2225/1994) or any obligations arising from national implementation of Directive 24/2006.
«carpets.gr» has the right to use your email address but only for communication between us and to send you a satisfaction survey of services and / or to send you a newsletter.
If you choose your payments by credit-debit card, «carpets.gr» doesn’t process or maintain a database of credit-debit cards. The whole process become through the system of the bank.
Commitment to privacy
Protecting your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about how we collect and use your information. To make this notification easy to find, we make it available on our homepage and wherever personal information may be requested.
Site Traffic Monitoring
Like most websites, we use Google Analytics (GA) to track user activity. We use this data to determine the number of people who use our site, to better understand how they find and use our web page, and to see their progress within the site. Although GA records data such as your geographical location, your device, your web browser and your operating system, none of this information is made personally known to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not give us access to it. Google is a third-party data processing entity that complies with the requirements of European law.
About the server of this site
All web traffic (file transfer) between this site and your browser is encrypted and transferred via HTTPS using SSL (Secure Sockets Layer).
Our third party data processors
We use a number of third parties to process personal data about us. These bodies have been carefully selected to comply with the legislation referred to in this text.
Data breaches
For all your personal information stored in our database, all necessary measures will be taken to ensure it. We will report any unlawful breach of this website or any third-party data processing database to anyone and anyone directly concerned and to the authorities within 72 hours of the breach, provided that the personal data that is stored in a recognizable form, have been stolen.
COOKIES
What is a cookie?
The term “cookie” refers to a small data file consisting exclusively of a set of textual information that a web page transfers to the web browser on your computer’s hard drive, or temporarily throughout of your visit, or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example distinguishing you from other visitors to the same website or remembering some of your preferences) and are used by most websites to improve their user’s experience.
Each cookie is unique to your browser and contains some anonymous information. A cookie usually contains the name of the field from which the cookie originated, the “lifetime” of the cookie as well as a value (usually in the form of a randomly generated unique number).
By accepting the terms of use of the website “carpets.gr” and navigating it, the user consents to their creation and use. However, if he does not want to use cookies, he can either disable them or avoid navigating the website.
The use of cookies on our website, aims to adapt the advertising and promotional content to the special needs and interests of the user. Cookies can also be used to configure statistics, which allow us to understand how the public uses the website, in order to improve its structure and content. Storing cookies on the user’s computer does not allow us to verify the user’s personal identity.
The user can at any time modify the settings of his browser, in order to reject some or all cookies, in addition to the absolutely necessary. However, you should be aware that some features are only available through the use of cookies, and if you choose to decline cookies, these features may not be available.
Types of cookies
• Necessary cookies
They are essential for the proper functioning of the website and allow the user to browse and use its functions effectively. These cookies do not recognize the individual identity of the user.
• Session cookies
These are temporary cookies that remain in the cookie file of your device’s browser only during your visit and are deleted when you close the browser.
• Persistent cookies
These remain in the cookies file of your device’s browser even after the browser is closed, sometimes for a year or more (the exact length of stay depends on the lifespan of each cookie). Permanent cookies are used when the webmaster may need to know who you are for more than one visit (e.g., to remember your username or web site customization preferences).
• Preferences Cookies
Allow the webpage to remember the user’s choices, such as username, language, or region, in order to provide personalized features. The information collected by these cookies is anonymous and does not track browsing other websites. They can be used to provide further services requested by the user.
• First-party cookies
These are cookies that are installed in the browser and / or on the hard drive of your device by the website you are visiting. This includes assigning a unique identifier to you in order to track your site navigation. Webmasters often use first-party cookies to manage visits and for identification purposes.
• Statistics Cookies
They collect information about how visitors use the site and whether they receive error messages from them. These cookies collect aggregate, anonymous information, which does not identify a visitor and is used solely to improve the performance of the website.
• Promotional cookies
They are used to promote commercial content that suits the needs and interests of the user. They can be used to send targeted advertising or capture the effectiveness of an advertising campaign.
• Third-party cookies
They are placed by partners to whom we advertise, on our behalf. These cookies collect data on ad performance and interaction with our website. This data is used by our partners in order to draw statistical conclusions and enhance the effectiveness of our cooperation. It is at your sole discretion to revoke, whenever you want, your consent or to oppose the use of cookies on your device, to check and / or delete cookies.
Cookies on this website and how to manage them
On this website, we use cookies to improve the experience of the use of the website by its visitors. The operation of the website will be significantly affected if you disable or do not accept the use of cookies.
The following is information about the third-party cookies we use on this website, including how they are disabled and the effect of the deactivation on the operation of the website. If you would like more information on how to manage certain types of cookies, including how to check or delete them, please visit: www.aboutcookies.org.
Google Analytics cookies
Google Analytics cookies are performance analysis / logging cookies that allow us to collect anonymous information about how visitors use our website. These cookies can inform us about how many visitors use the website, the time and duration of access, while also providing information on how to navigate visitors to different parts of the website. This information helps us to improve the way our website works. They are anonymous information and do not contain personal data. The information collected by Google Analytics cookies about our website is transferred and stored on Google servers in accordance with Google’s privacy policy.
For more information about Google Analytics, please click https://support.google.com/analytics/answer/6004245
You can disable tracking from Google Analytics by clicking https://tools.google.com/dlpa ge/gaoptout?hl =en=GB
If you disable these cookies, your use of the website will not be counted, nor will it be used in the statistics we collect to improve the services we provide through the website. The operation of the site will not be affected.
Cookies from video service providers (Google, Vimeo, DailyMotion etc.)
These providers can place cookies on your device, if you watch on our website videos that provide us as an external service. If you disable these cookies, you may not be able to view the embedded videos from our site.
Cookies from social networks
Third party social networks can place cookies on your device if you choose to share content from our site with them, by clicking on one of the built-in buttons entitled “Share”.
If you disable these cookies, the “Share” function will not be available.
PRODUCTS COST & PRICING
All products posted on this website include 24% VAT.
«carpets.gr» makes every effort with all the natural or technical means at its disposal, to ensure the correctness of the prices and the descriptions in the posted products. However, there is a case, due to a technical error, the appearance of an incorrect price or description in one or more products. In case you order a product with the wrong price, we will contact you before sending the order and we will inform you. You can cancel or modify or advance your order with the correct prices in this case.
«carpets.gr» reserves the right to adjust the initial prices of the products as well as the percentages of the discounts at any time it deems necessary without prior notice.
Companies with professional VAT number registered in an EU country outside Greece and which can present a valid EU VAT number will not be charged VAT. We deliver only to the address where the company is registered. In order to place an order and receive an invoice in a professional VAT number of the European Union, outside Greece, you must register as a member in «carpets.gr». When you login in and choose the invoice issue at check out, values appearwithout VAT in the shopping cart.
To check if a VAT number is valid, you can use the following link:
http://ec.europa.eu/taxation_customs/vies/
TIME DELIVERY OF GOODS
Products can be shipped anywhere within the Greek territory, within the European Union and countries around the world.
«carpets.gr» sends the products ordered with courier companies, transport companies when the products are bulky, as well as with its own means, within Attica – Athens.
All orders for ready products are processed within 1 working day of our confirmation of receipt of your order. In case you have chosen to pay by bank transfer, the processing of the order is carried out the next working day from the day we receive your payment.
DELIVERIES IN GREECE
For orders of ready products, delivered within the Greek territory, the shipment-delivery is carried out within seven (7) working days. For custom-made products that are been ordered by you in special sizes (eg. moquette, leather carpets, carpets of desired dimensions, corridors, underlays) a notification for time delivery is showing above the “add to cart” button. You can be informed about the delivery time before the completion of your order in the product and above the add button in the cart.
The execution of your order and the delivery of goods will be made within five (5) business days for ready products for the areas of Attica and within seven (7) working days for the rest of Greece (Caution in inaccessible areas possibly will need to pick up your order from the nearest store courier-transport office in your area), the part of our acknowledgment of your order, except in cases of unavailability of products, non-confirmation of order, and of special-custom order (eg moquette, leather carpets, carpets of desired dimensions, corridors, underlays), for which you will be informed about the delivery time prior to completion of your order.
EUROPEAN UNION
For orders of readymade products, delivered outside Greek territory but within the European Union, the shipment-delivery is carried out within fifteen (15) working days. For products that are not ready-made, which are manufactured in the dimensions you want (eg moquette, leather carpets, carpets of desired dimensions, corridors, underlays) you will be informed about the delivery time before the completion of your order.
NON-EU COUNTRIES
For orders of readymade products, delivered outside the European Union, the shipment-delivery is carried out within twenty (20) working days. For products that are not ready-made, which are manufactured in the dimensions you want (eg moquette, leather carpets, carpets of desired dimensions, corridors, underlays) you will be informed about the delivery time before the completion of your order. Delivery time for non-EU countries varies, depending on the destination and the volume of the order.
“Carpets.gr” although will make every effort to send the products to you on time in no case does it guarantee the shipment of the products in the above mentioned deadlines on periods of extreme weather events or strikes and in any case of force majeure, which may affect transport and delivery times. Keep in mind that global shipping companies are facing delays due to the ongoing COVID-19 pandemic.
*** Attention in inaccessible areas possibly, you will have to pick up your order from the nearest courier-transport office in your area. ***
The ownership of the product is transferred after full payment and the risk passes on delivery.
In case you want to pick up the order yourself, you can place your order electronically and pick up from the company’s warehouse after you have been informed that your order is ready, at the address 24 Pontou str., 17778 Tavros, daily 09:00 to 17:00.
AVERAGE TIME OF MANUFACTURING NON-FINISHED PRODUCTS
| Product | Average time |
| Custom made leather rugs | 3 to 5 weeks |
| Machine rugs & Moquette in custom size | 3-7 working days |
| Custom size Corridors | 3-7 working days |
| Carpet underlays | 1-3 working days |
* The above times are indicative; they concern the processing of the order and not the delivery time.
SHIPPING COSTS
Shipping Cost within Greece
Delivery for orders within Greece with a value of goods over € 70.00 (including VAT) the shipment is free and for orders with a value of goods up to € 70.00 (including VAT) the shipment is € 7.80 (including VAT). Cash on delivery cost is € 2.73 (including VAT) and applies per shipment / order if you have chosen to pay upon delivery of the order. The method of payment by cash on delivery is not offered for shipments outside Greece, for products ordered according to customer requirements in special dimensions or colors (eg moquette, leather carpets, carpets of desired dimensions, corridors, underlays), in cases where the order includes products of large volume, weight or length which are sent with transport companies and not with a courier company, as well as in case you want to receive your order with a transport company of your choice.
Shipping Cost for EU countries
Delivery of orders outside Greece but within the European Union, the shipping cost is affected by the destination and the shipping volume as well as variable charges applied by the transport companies. In these cases, you should add to the shopping cart the product and the quantity you want as well as the country of destination to see the exact shipping cost.
Shipping Cost for non-EU countries
Delivery of orders outside the European Union, the shipping cost is affected by the destination and the shipping volume as well as variable charges applied by the transport companies. In these cases, you should add to the shopping cart the product and the quantity you want as well as the country of destination to see the exact shipping cost. Any duties and charges imposed by local customs in non-EU countries are not included in the final cost displayed in the shopping cart, as they cannot be calculated by us and are borne solely by the final recipient / customer.
PAYMENT METHODS
a) Remittance
You can pay for your order through a bank account. Prepaid your order in one of the following bank accounts.
Beneficiary: Tapicap Carpets Ltd
NATIONAL BANK of GREECE:
IBAN: GR2101101710000017147060051
SWIFT/BIC: ETHNGRAA
ALPHA BANK:
IBAN: GR5201401400140002320003572
SWIFT/BIC: CRBAGRAA
PIRAEUS BANK:
IBAN: GR8901720870005087060653042
SWIFT/BIC: PIRBGRAA
EUROBANK:
IBAN: GR8702600670000210200782753
SWIFT/BIC: ERBKGRAA
****Send us a copy of the remittance by email at orders@carpets.gr, including the unique number of your order. As soon as we receive the payment copy, we will process your order.
b) Credit-Debit Card
You can pay your order using your credit or debit card(visa – mastercard). The transaction takes place on the secure website of Piraeus Bank. “Carpets.gr” does not store, process or maintain a database of your credit-debit cards. The whole process of payment by credit or debit cards is carried out through a secure system on the website of Piraeus Bank.
Products which are ordered and returned to us, are charged the full cost of transport in both directions. Cost of shipment to the place of your residence and return cost to us. Bespoke products that are ordered and not received or returned to us are charged with the price of the products plus the shipping and return costs.
TRANSACTION SECURITY
«carpets.gr» shall not be liable for any direct or indirect, incidental or consequential damages suffered by users / members of the website, which is due to unlawful acts of third parties (eg interception or decryption codes and data), the spread of viruses (viruses) or other relevant data (eg, worms, trojan horses) during the use of the website, or player (download) elements of content or problems that may occur during use of computers (eg . loss of data, etc.)
The «carpets.gr» make every effort for the good operation of the network. But is not responsible for any shutdown website and the services provided. Not guarantee that the pages, services, choices and content will be error free or that errors will be corrected. Is not liable for any loss of profit or business interruption labor, due to the inability to provide link on this site.
The user / member understands and accepts that «carpets.gr» reserves the exclusive right to discontinue the use of / access codes to services and / or discontinue the availability of content to users / members are believed to have violated the letter and spirit of these Terms of Use.
COPYRIGHTS
Any copying, distribution, transportation, processing, resale, create derivative works, or misleading the public about the real provider of the content of this website is forbitten. Any reproduction, republication, uploading, distribution, or transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only with prior written permission from «carpets.gr» or any other copyright holder.
WITHDRAWAL – Returns – Product Replacement
You have the right to cancel at any time all or part of your order on finished products without charge if and when the order is not sent to you. If the order has shipped, you will be charged only with the corresponding shipping & return cost. In case the products are already shipped you have to return our products within ten (10) days accompanied with the corresponding sales document, intact, unused and without opening the original packaging. Otherwise, our company cannot accept cancellation of order.
Products that can be ordered according to your requirements, including but not limited to specific dimensions or colors, designs cannot be canceled after confirmation the order and not replaced with other products less equal or greater value.
You have the right to replace our products in the event sent from us wrong product code, and if found defect in the product received without any additional charge. In this case you should disclose us the problem within four (4) days via e-mail to initiate the recovery process of the problem. In each of these cases, the customer must return the products to us within ten (10) working days accompanied with the corresponding sales document, undamaged, unused and without opening the original packaging. The replacement will become after we receive and check the mistake or defective product. Otherwise, our company cannot accept replacement order.
You have the right to return products purchased and ask for a replacement if the size or color of the carpet you selected does not suit you within ten 4 days. In this case you will be charged with shipping costs and you must return the goods to replace accompanied with the corresponding sales document, undamaged, unused and in their original packaging. The replacement will become after we receive and check the product. Products ordered according to customer requirements to specific dimensions or colors (eg moquette, leather carpets, carpets of desired dimensions, corridors, underlays) are not refundable and not replaced with other products less equal or greater value.
In case of any real deficiencies or lack of properties sold in products the provisions of the Civil Code. To be considered an attribute, you must be certified as such in writing by both parties.
In case you choose to return products you bought from “carpets.gr” with transport companies of your choice and without our prior notice, we cannot provide any guarantee for safe transport and delivery times of the products you return to us.
«carpets.gr» is not responsible for incorrect display of shades of products on display to the user.
To avoid your own discomfort, it is advisable to check carefully at the time of delivery of your order, the status of the products and their packaging intact, in order to detect any obvious defects. In case the package is opened or damaged it would be good not to receive the order and notify us as soon as possible.
FORCE MAJEURE
«carpets.gr» is not responsible for failure to fulfill its contractual obligations, due to circumstances not attributable to the fault or omission is the result of force majeure. In the above cases entitled to an extension of time for execution of the order and / or delivery of products. But in any case prevented, restricted or affected by force majeure or for reasons not attributable to liability in the execution of the contract for a period exceeding two (2) months, this Agreement may be terminated by either party without penalty.
APPLICABLE LAW-JURISDICTION
Any dispute between the parties out of, or in connection with the Convention are considered competent Courts of Athens and the Greek applicable law. In case of disputes that may arise concerning the interpretation, implementation or application of the Convention, the Parties shall make every effort to resolve court, in accordance with the rules of good faith and practices.
OTHER TERMS
All terms of this are substantial. Failure to pursue the application of any provisions of this part or failure to exercise a right shall not be construed as a waiver of the right to seek to implement these or other provisions or a waiver of such right or else.
